So your control box has stopped working?
Chances are it will be covered by warranty as most have two years of factory warranty and if a product simply fails we will replace it at no cost to you.
However sometimes boxes fail as a result of user error. The box in the image is just over one year old and ordinarily would be replaced under warranty, except that it is evident that the digital panel has been exposed to the weather.
The telltale sign is the greenish colour the panel has turned. It should be the same grey as the rest of the box, but the change in colour means the door has been left open and the digital panel exposed to sun and rain thus voiding the warranty.
It is essential the door is kept shut on all outdoor controllers otherwise all warranties will be invalidated.
If you have a faulty box and hope to claim a warranty then send us a photo and we can let you know if its been weather damaged.